2. About us
2.1 We are Craft Editions Limited, a company registered in England and Wales. Our company registration number is 10517891 and our registered office is at 7 Granard Business Centre, Bunns Lane, Mill Hill, London NW7 2DQ.
2.2 The term ‘Craft Editions Limited’ or ‘Craft Editions’ or ‘us’ or ‘we’ refers to the owner of the website as above. The term ‘you’ or ‘your’ refers to the user or viewer of our website.
3 Ordering Products Through This Website: Terms and Conditions of Sale
3.1 Please read these terms and conditions carefully before you submit your order to Craft Editions. These terms and conditions tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem and other important information.
4. Your Status - By placing an order through the Craft Editions website you warrant that:
you are legally capable of entering into binding contracts; and
you are at least 18 years old.
5. Ordering Products
5.1 To place an order with Craft Editions you will click the product(s) you require on the website. A legally binding contract will be formed between us when you have confirmed to us that you wish to proceed with the purchase of one or more products and we have confirmed to you that we will sell the product(s) to you.
5.2 If we are unable to accept your order, we will inform you of this in writing and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources, which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.
5.3 Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us.
5.4 All products are subject to availability. If on receipt of your order the product(s) you have ordered is not in stock, Craft Editions will inform you as soon as possible. We may decline to sell any product to you for any reason. We are not obliged to tell you the reason for our decision.
5.5 The description of the product(s) you order will be as shown on the website at the time you place your order. However due to the handmade nature of the product(s) each item is unique and there may be small variations to the description on the web site.
6.1 The purchase price of the product(s) will be the price as stated on the website. Prices are liable to change at any time but changes will not affect orders in respect of which we have already sent you a confirmation of order.
6.2 All purchase prices are exclusive of delivery charges, which will be added to the order at the amounts as indicated on the website at the time of ordering.
6.4 Craft Editions uses Stripe to provide the highest levels of security for payments processed through this website. Orders from the Craft Editions website may be paid using debit or credit card. If you have any questions or concerns about this method of payment please contact us at email@example.com.
7.1 Craft Editions delivers to addresses in the UK, most countries in the EU, and Internationally to the USA, Canada and South Africa. Charges for delivery are specified at the time of ordering on the web site.
7.2 We will charge your credit/debit card at the point your order is confirmed. Products will only be dispatched when we have received payment in full.
7.3 The products ordered will be delivered to the delivery address as stated in the order. Every effort will be made to deliver the product(s) ordered by the dates or within the time periods specified on the website. However these cannot be guaranteed and if delivery cannot be within such time periods Craft Editions will endeavour to inform you as soon as possible of any revised delivery dates.
7.4 Craft Editions shall be under no liability for any delay or failure to deliver the product(s) if the delay or failure is wholly or partly caused by circumstances beyond our reasonable control. If there is a delay we will contact you as soon as possible to let you know. If there is a substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.
7.5 Craft Editions will appoint a 3rd party to deliver products to you. If no one is available at your address to take delivery and the products cannot be posted through the letterbox it is your responsibility to arrange any redelivery with the appointed courier/delivery provider.
7.6 All products will be your responsibility from the time the product is delivered to the address you gave us or the time you collect it from us.
7.7 When you own goods. You own a product once we have received payment in full.
7.8 Due to the handmade nature of our products this can at times mean we are temporarily out of stock. Craft Editions will endeavour to inform you as early as possible if an item is out of stock and when we expect it will become available. Craft Editions accepts no responsibility for any loss due a product being out of stock.
8.1 We want you to be delighted with the product(s) you buy from Craft Editions. If for any reason you are not you can return the items to us within 14 days at your expense and we will offer a full refund as long as the products being returned are in perfect condition and in their original packaging. We cannot offer a refund if we believe that you have made use of the product(s).
8.2 Please email Craft Editions at firstname.lastname@example.org regarding the address to which products must be retruned. Once we have received returned product(s) we will process your refund, which can take up to 14 days.
8.3 You should notify Craft Editions at email@example.com at the time of return of product(s). This does not affect your statutory rights.
9. Craft Editions Contact Details
9.1 If you have any queries about these Terms and Conditions or any aspect of the website you can email us at firstname.lastname@example.org or write to us at Craft Editions Limited, 7 Granard Business Centre, Bunns Lane, Mill Hill, London NW7 2DQ.
10.1 The contract between you and us is binding on you and us and on our respective successors and assigns. We may transfer, assign, charge, sub-contract or otherwise dispose of a contract, or any of our rights or obligations arising under it, at any time during the term of the contract.
11. Events Outside our Control
11.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control (“Force Majeure Event”). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control.
11.2 Our performance under any contract is deemed to be suspended for the period that the Force Majeure Event continues, and we will have an extension of time for performance for the duration of that period. We will use our reasonable endeavours to bring the Force Majeure Event to a close or to find a solution by which our obligations under the contract may be performed despite the Force Majeure Event.
12.1 If we fail, at any time during the term of a contract, to insist upon strict performance of any of your obligations under the contract or any of these terms and conditions, or if we fail to exercise any of the rights or remedies to which we are entitled under the contract, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations.
12.2 A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these terms and conditions shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.
13.1 If any of these terms and conditions or any provisions of a contract are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.
14. Our Right to Vary These Terms and Conditions
14.1 Craft Editions has the right to revise and amend these terms and conditions from time to time without notice to you.
15.1 We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking this contract or our failing to use reasonable care and skill, [but we are not responsible for any loss or damage that is not foreseeable]. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen, for example, if you discussed it with us during the sales process.
15.2 We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors; for fraud or fraudulent misrepresentation; for breach of your legal rights in relation to the products including the right to receive products which are: as described and match information we provided to you and any sample or model seen or examined by you; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and care and, where installed by us, correctly installed; and for defective products under the Consumer Protection Act 1987
15.3 We are not liable for business losses. We only supply the products for domestic and private use. If you use the products for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
16. Promotional Terms and Conditions
16.1 By using Craft Editions promotional codes, you will be deemed to have read and understood these promotional terms and conditions and agreed to be bound by them.
16.2 Promotional codes cannot be used in conjunction with any other offer.
16.3 Craft Editions promotional codes can only be used toward your purchase on www.crafteditions.co.uk.
16.4 The discount associated with any promotional code will not be applied to any delivery charges.
16.5 Promotional codes can be entered in the shopping cart or payment page during checkout for the discount to apply.
16.6 Each promotional code may have a limited time period in which to be used and/or a maximum number of orders per code permitted. Once these limits have been reached the code will be invalid. Specific terms and conditions for each promotional code setting out such limits can either be found with the promotion of the code or as otherwise notified.
16.7 Promotional offers are subject to stock availability and Craft Editions reserves the right to withdraw, change or cancel any promotion at any time and without prior notice.
16.8 Craft Editions reserves the right to update these promotional terms and conditions from time to time.
16.9 Promotional codes have no cash value.
16.10 Any refund you may be entitled to will be calculated having taken into account the promotional discount used.
16.11 These promotional terms and conditions form part of the Craft Editions Ordering Terms and Conditions.
17. Law and Jurisdiction
17.1 These Terms and Conditions and any dispute arising out of or in connection with them shall be governed by the laws of England and Wales.